Support
Need help with Swolemates? Check the frequently asked questions below or reach out to our team.
Contact us
If you can't find the answer you need below, email us and we'll get back to you as soon as possible.
support@swolemates.coFrequently asked questions
Account & login
How do I create an account?
Download Swolemates from the App Store and open it. The welcome screen offers Sign in with Apple, or "Continue with email" if you'd rather use an email address and password. From there you'll set up your profile and plan, and can start building routines right away.
How do I reset my password?
On the welcome screen, tap "Continue with email," switch to sign-in, enter your email address, then tap "Forgot password?" We'll email you a link that opens Swolemates on a set-new-password screen. If you signed up with Sign in with Apple, you don't have a Swolemates password — just sign in with Apple again.
How do I change my email address?
There's no in-app screen for this yet. Email us at support@swolemates.co from the address on your account and we'll change it for you. If you signed in with Apple, your account is tied to your Apple ID rather than to an email address you can edit here.
How do I delete my account?
Go to Profile > Settings and tap "Delete account" at the bottom. This permanently removes your profile, workout history, and all associated data, and cannot be undone. Deleting your account does not cancel an Apple subscription — cancel that separately in App Store settings. You can also email support@swolemates.co to request deletion.
Subscriptions & billing
What does the free trial include?
Your free trial gives you full access to every Swolemates feature for 14 days — custom routines, social features, streaks, and badges. There's no card required to start it, and it doesn't turn into a paid subscription on its own. On day 14 we ask whether you'd like to pick a plan.
What are the subscription plans?
Swolemates has one plan, and it covers five people: you plus up to 4 friends. It's $69.99/year, or $9.99/month if you'd rather not commit to a year. There are no tiers — every feature is included either way, billed through the App Store.
How do I cancel my subscription?
Subscriptions are managed through the App Store. Open Settings on your iPhone, tap your name at the top, then tap Subscriptions. Find Swolemates and tap Cancel Subscription. You'll retain access until the end of your current billing period.
Can I get a refund?
Since subscriptions are processed through the App Store, refunds are handled by Apple. You can request a refund at reportaproblem.apple.com. If you have questions about your account status, reach out to us at support@swolemates.co.
How does the crew plan work?
One subscription covers five people: the plan owner plus up to 4 people they invite. Each person gets their own full account with separate profiles, routines, and streaks — the plan is shared, the progress isn't. The owner manages invitations from Profile > Settings > Subscription. Invited members are never asked to pay.
Troubleshooting
I'm having trouble signing in
First, make sure you're using the same method you signed up with — Sign in with Apple and "Continue with email" create separate accounts, so the wrong one will look empty rather than fail. If you're on email, try resetting your password. If the issue persists, email support@swolemates.co with a description of the problem and we'll help you get back in.